Privacy Policy

Introduction

Grata Health Inc. ("Luna," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Services").

Please read this Privacy Policy carefully. By using Luna, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Conversational data you share with Luna
• Recovery progress and check-in data
• Device information and usage data
• Information you provide when contacting our support team

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Personalize your experience with Luna
• Enable Luna to remember your conversations and provide contextual support
• Monitor and analyze usage patterns to improve our Services
• Communicate with you about updates, security alerts, and support
• Protect against fraudulent or illegal activity

Data Security and Privacy

Your privacy is our priority. We implement industry-standard security measures to protect your personal information:

• All data is encrypted in transit and at rest
• Your conversations with Luna are private and never shared with third parties for marketing purposes
• We do not sell your personal information
• Access to your data is restricted to authorized personnel only

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you Services. You may request deletion of your account and associated data at any time by contacting us at hello@grata.ai.

Third-Party Services

Luna may use third-party services for analytics, hosting, and other operational purposes. These services have access only to information necessary to perform their functions and are obligated to maintain confidentiality.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain data collection practices
• Export your data in a portable format

To exercise any of these rights, please contact us at hello@grata.ai.

Children's Privacy

Luna is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us: